Retail & Service Materials FAQs
This page answers common questions about retail and service material printing at Printing.com.sg. The information below explains how different printed materials are used for transactions, promotions, customer tracking and scheduling reminders.
For exact specifications such as sizes, thickness and finishing availability, always refer to the individual product page before ordering.
Product Usage & Selection
What products fall under retail and service materials?
Retail and service materials typically include:
Gift vouchers — prepaid value or service payment
Coupons — promotional discounts or limited-time offers
Loyalty cards — repeat visit or purchase tracking
Appointment cards — booking reminders
Membership cards — identification or entitlement verification
Each product supports a different business function.
What is the difference between vouchers, coupons and loyalty cards?
They serve different operational purposes:
Gift vouchers — used as payment or stored value
Coupons — reduce the purchase price during transactions
Loyalty cards — record repeat visits or purchases
Choosing the correct type depends on whether the objective is payment, promotion, or customer retention tracking.
Which product should I choose for reminding customers of bookings?
Appointment cards are designed for scheduling reminders and recording upcoming visits.
They are not intended for discounts, prepaid value or membership identification.
Which products require durable cards?
Membership cards are typically produced on durable plastic for repeated presentation.
Other materials such as vouchers, coupons and loyalty cards are commonly printed on card stock suitable for handling during transactions.
Can these materials be written on?
Yes. Writable surfaces can be selected for signing, stamping, or recording information depending on the product’s purpose.
Materials & Finishing
What material types are available?
Material selection depends on usage:
Writable card stock — signing, stamping or marking
Perforated formats — redemption or tear-off sections
Durable plastic cards — repeated identification use
Availability depends on product type.
Can they be laminated?
Lamination improves durability and appearance.
Writable areas can be left uncoated when signing or stamping is required.
What finishing options are available?
Typical finishing options include:
Rounded corners
Numbering or serialisation
Perforation for redemption sections
Hole punching (where applicable)
Availability varies by product.
Artwork & File Preparation
What file format should I submit?
Print-ready PDF files are recommended and should include:
Bleed where required
Embedded fonts
High resolution images
Correct size layout
Can numbering or codes be added?
Yes. Sequential numbering or codes may be included for vouchers, coupons or membership tracking depending on artwork setup.
Are colours guaranteed to match my screen?
Printed colours differ from screens because print uses CMYK or spot colour systems. Slight variation should be expected.
Can I check before printing?
Digital proofs may be provided for layout confirmation.
Physical proofs may be available upon request and may involve additional cost.
Production & Turnaround
What is the minimum order quantity?
Minimum quantity depends on the product type and production method.
How long does production take?
Typical production time ranges from a few working days to approximately one working week after artwork approval.
Can urgent orders be processed faster?
Certain jobs may be expedited depending on specifications and production schedule. Contact support before ordering urgent quantities.
Delivery & Orders
Do you deliver within Singapore?
Delivery is available within Singapore and details are shown during checkout or quotation.
Can I make changes after approval?
Changes after approval may require file reprocessing and may delay production.
What if my artwork contains errors?
Files are checked for basic print suitability, but content accuracy remains the customer’s responsibility.
Can orders be cancelled?
Orders that have entered production typically cannot be cancelled.