Frequently Asked Questions (FAQs)

Orders are placed directly through our website. Select the product you need, choose your specifications such as size, quantity, paper type, and finishing options, then upload your print-ready artwork and proceed to checkout. Once the order is confirmed and payment is completed, production will begin according to the selected specifications.

The recommended file format is print-ready PDF. Other acceptable formats include AI, EPS, and high-resolution TIFF. Files should be prepared at 300 DPI, in CMYK colour mode, with bleed included if required.

A print-ready file means the artwork has already been prepared for production. This includes correct dimensions, 300 DPI resolution, CMYK colour mode, embedded fonts, and bleed where necessary. Files that are not prepared correctly may require adjustments before printing.

Printing.com.sg operates primarily as a print production platform. Artwork should normally be supplied in print-ready format. Basic artwork preparation or design assistance may be available for certain projects and will be quoted separately.

For most orders, the uploaded artwork is printed directly as submitted. If you require confirmation before production, you may request a digital artwork proof during the order process. Physical proofs are generally used for large or specialised projects.

Changes can only be made before the order enters production. Once printing has started, it may not be possible to modify the artwork, specifications, or quantity.

Production time depends on the product type and printing method.

Typical turnaround times are:

Business Cards (Express)

48 or 72 hours

Standard Digital Printing

Approximately 5–7 working days

Offset Printing Jobs

Approximately 7–10 working days

Custom Packaging or Complex Production

Approximately 3–4 weeks

Production time may vary depending on finishing options, artwork approval, and order volume.

Express production is available for selected products such as business cards with 48-hour or 72-hour turnaround. Availability depends on the product and production schedule.

All artwork should be prepared at 300 DPI to ensure sharp and professional print quality. Lower resolution images may appear pixelated when printed.

Files should be prepared in CMYK colour mode. RGB files created for digital screens may produce colour variations when printed.

Bleed is the extra artwork area extending beyond the final trim size, usually 3 mm. It ensures that colours or images printed to the edge of the page do not leave unwanted white borders after trimming.

Important text or graphics should be placed 3–5 mm away from the trim edge to prevent accidental trimming during the finishing process.

We accept common online payment methods including:

• Credit / Debit Cards
• PayNow
• Bank Transfer
• Secure online payment gateways

Corporate customers may also request invoicing arrangements depending on order requirements.

For most orders, payment is required when the order is placed. For larger projects or corporate orders, a deposit and balance structure may be arranged.

Yes. An invoice and order confirmation will be issued after payment is completed. Corporate customers may also request additional documentation if required.

Orders are typically delivered directly to the specified address. Production is managed through our print facilities and delivery partners to ensure efficient fulfilment.

Delivery time depends on location and courier schedules. Once production is completed, most local deliveries in Singapore are completed within 1–3 working days.

If multiple orders are placed within a similar timeframe, shipment may be consolidated where possible. This depends on production schedules and product types.

If there is a confirmed production defect, such as misprinting or manufacturing issues, we will arrange for a reprint or appropriate resolution after review.

If your order arrives damaged, please take photos of the packaging and printed items and contact us as soon as possible. Our team will review the issue and arrange the appropriate solution.

Because printed materials are custom produced, returns are generally not accepted unless there is a verified production error or manufacturing defect.